Privacy Policy

Last updated: 3 November 2026

Who We Are

Maison Soffia ("we", "us") is responsible for your personal information when you use our website or buy from us. Our address is 65 Peter St, Manchester M2 5PB, United Kingdom. Contact: contact@maisonsoffia.com. We comply with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Personal Information We Collect

• Contact details: name, email address, phone number, delivery and billing address.
• Orders and transactions: items ordered, order history, returns and refunds.
• Payment information: payment status and method type. Full card details are handled by our payment providers and are not stored by us.
• Account information: if you create an account, your login details and preferences.
• Communications: messages you send us and your marketing preferences.
• Technical data: IP address, browser and device information, pages viewed and cookie identifiers.

How We Use Personal Information

We use your information to process and deliver orders, take payments, handle returns and refunds, provide customer support, prevent fraud and keep the website secure, comply with the law, improve our website and, where you consent, to send marketing and measure advertising.

Legal Bases for Processing

Purpose	Legal basis
Processing and delivering your order, returns and support	Contract
Accounting, tax and legal duties	Legal obligation
Fraud prevention, website security and improvement	Legitimate interests
Marketing emails, non-essential cookies, analytics and advertising technologies	Consent, which you can withdraw at any time

Order Fulfilment and Delivery

We share the information needed to fulfil your order with our suppliers, fulfilment partners, carriers, logistics providers and tracking providers.

Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform and processes data under its own terms and privacy policy.

Payment Providers

Payments are processed by third-party providers at checkout for authorisation, fraud prevention, disputes and refunds, under their own privacy policies.

Analytics and Website Measurement

We use analytics tools to understand how the website is used. Where consent is required, analytics only run after you agree.

Advertising and Marketing Technologies

We may use advertising platforms such as Google and Meta to measure advertising, show relevant ads and build audiences. Where required by PECR, these technologies are used only after you give consent.

Marketing Communications

We send marketing emails only where permitted. You can opt out at any time using the unsubscribe link or by emailing contact@maisonsoffia.com. Service messages about your orders will continue.

Cookies and Similar Technologies

We use strictly necessary, functional, analytics and advertising cookies. You can accept or reject non-essential cookies in our cookie banner and change your choice at any time. See our Cookie Policy for details.

Sharing Personal Information

We share personal information with: Shopify; payment processors; fulfilment partners and carriers; customer support and IT providers; analytics and advertising platforms (where you consent); professional advisers; and public authorities where the law requires. We never sell your personal data.

International Transfers

Some of our providers process data outside the UK. Where this happens we use safeguards recognised under UK law, such as adequacy regulations or contractual protections.

Data Retention

We keep personal information only as long as needed for the purposes above, for example for orders, support, returns, tax records (6 years), disputes, fraud prevention and legal duties. We then delete, anonymise or securely dispose of it.

Data Security

We use appropriate organisational and technical measures against unauthorised access, loss and misuse. No system is completely secure, so please protect your account details.

Your Data Protection Rights

You have the right to be informed, to access, correct and erase your data, to restrict or object to processing, to data portability, and not to be subject to certain solely automated decisions. Email contact@maisonsoffia.com to exercise a right; we may need to verify your identity and will reply within one month.

Right to Object and Withdrawal of Consent

You may object to processing based on legitimate interests and to direct marketing at any time. You may withdraw consent at any time, without affecting earlier lawful processing.

Complaints

Please contact us first at contact@maisonsoffia.com. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, tel. 0303 123 1113.

Children

Our website is not directed at children and we do not knowingly collect their data.

Third-Party Websites

We are not responsible for the content or privacy practices of third-party websites linked from our site.

Automated Decision-Making

We do not make significant decisions about you solely by automated means. Our payment and fraud-prevention providers may use automated security checks.

Changes to This Privacy Policy

We may update this policy; the latest version is always on this page with its date.

Contact Us

Maison Soffia, 65 Peter St, Manchester M2 5PB, United Kingdom. Email: contact@maisonsoffia.com.